Frequently Asked Questions

Many of your questions can be answered here.

What are the costs?

At The Spring Center, we have a hybrid model. We accept insurance as partial payment for services, and we also have additional fees. This is because our medical practice is specialized and we offer a lot of services that other practices don't. Functional & Integrative medicine requires more time and training, which is why our fees are not typical of conventional practices.

What does the enrollment fee cost and cover?

When you come to our office for the first time, we will have already looked at your medical history. This way, we can start to help you before we even meet you.

The Enrollment Fee will be announced when Enrollment reopens in early 2023

What are some additional costs I may encounter? Lab fees, supplements, nutritional counseling?

In addition to non-billable services, patients may also pay for IV nutrients and materials, supplements, lab kits, lab fees, and other miscellaneous items. Some of the labs we work with can bill insurance for tests, but we ask that patients first verify coverage for their ordered tests prior to having the labs done. For the labs that don’t accept insurance, fees will be provided. We strongly encourage our patients to become familiar with their insurance coverage, as with the thousands of plans, it is impossible for us to check each one for every patient.

The Enrollment Fee will be announced when Enrollment reopens in early 2023.

*this fee is charged upon scheduling and is separate from the cost of the initial visit

How often would I need to come in for visits?

This varies from individual to individual. Most new patients can expect 2-3 appointments within the first couple of months, with follow-up appointments as individually directed. Those with complex medical issues are encouraged to make regular appointments.

Do you offer telehealth visits?

Yes! We offer telemedicine. Patients can choose to be seen in-person or via our secure telehealth platform. As of now, telehealth appointments are billable to insurance. *Please note, this may change in the future. Visits with our functional nutritionist are exclusively virtual.

What insurance do you accept?

As a courtesy, we bill most PPO insurances and Medicare for a portion of the office visits. We do not perform benefit verification, therefore, we ask that prospective patients become familiar with their insurance plan(s) and check with the plan to determine if we are in- or out-of-network.

For a list of current accepted insurances and some we DO NOT accept, scroll down below. Please note, these are subject to change and we strongly encourage patients to confirm first with their plan that we are in-network.

We accept the following insurance carriers/plans for payment of medical services at in-network rates:

  • AARP
  • Aetna PPO, POS and EPO (managed care, Premier POS 2 & open access select, APCN POS 2 & open access select, Savings +, Coventry)
  • Aetna Medicare PPO (must have us listed as PCP)
  • Anthem Blue Cross PPO (Prudent Buyer PPO and Senior PPO networks, may be able to bill out of network for others)
  • APWU Health Plans
  • Assurant PPO
  • Blue Shield PPO (most plans in-network, some may be billed out of network such as Tandem)
  • Cigna Open Access Plus PPO
  • EBA&M
  • First Health Network
  • Great West
  • Health Net PPO, EPO and HSP
  • Humana PPO
  • KIPC (Kaiser) POS and PPO through MultiPlan
  • Medicare
  • MultiPlan/ PHCS (some exclusions)
  • National Association of Letter Carriers
  • Orange County Foundation
  • OC Preferred Provider Organization
  • Oxford Health
  • PCIP
  • Physicians Care of Orange County
  • UMR
  • United Healthcare PPO
  • Various Trusts

We accept the following Covered California plans (Affordable Care Act):

  • Health Net PPO, EPO and HSP – in network
  • Blue Shield PPO – in network

We do NOT accept the following:

  • All HMO plans
  • Aetna MemorialCare plans (or any insurance company plan through MemorialCare)
  • MediCal
  • Optum (includes plans through companies like Anthem, such as Blue Open Access POS)
  • CalOptima
  • Tricare (as primary insurance, exception may apply, contact Tricare)
  • Cigna Local Plus PPO plan
  • Anthem EPO and Anthem Select network (including PPOs)
  • Any Healthshare plans (Liberty Healthshare, Christian Care Network, etc.)
  • Oscar
  • O’NA Healthcare

**This information is current to our knowledge but could change at any time. It is the responsibility of the patient to be familiar with their insurance plan benefits, and to confirm whether we are in-network with their plan.

*** We bill insurance as a courtesy and there are additional fees above and beyond.

What is your cancellation policy?

We reserve that time specifically for you and do not overbook. For initial appointment cancellations received less than ONE WEEK in advance will result in a $250 cancellation fee. If you decide after booking your initial appointments that you do not want to become a patient, there is an administrative fee starting at $195.

For follow-up appointments cancellations received less than 48 business hours in advance will incur a $95 cancellation fee.

How do you collect co-insurance and deductibles (patient responsibility)?

Once your insurance has processed your visit claim, if there is a patient responsibility we will set up an auto payment on your credit card on file.

You will be notified in your patient portal  7 days before this charge occurs. * We do not mail paper bills.