Frequently Asked Questions

Many of your questions can be answered here.

What are the costs?

We are a hybrid model of both cash and insurance.

Conventional Medical practices bill insurance for services. Functional & Integrative practices generally operate as a cash only practice. At The Spring Center we have a hybrid model, we include insurance as a portion of the reimbursement for services and we have additional fees. Due to the specialized nature of our medical practice, the breadth and scope of what we treat and offer, the time dedicated to patient care, our fees are not typical of conventional practices. Functional & Integrative medicine requires additional time, training and a unique skill set, another reason why insurance reimbursement alone is not sufficient to cover our offerings. All patients will have out of pocket expenses depending on what services they want/need. See our Enrollment Form for out-of-pocket costs. If you do not have insurance, we have cash rates. See our cash price list for office visits if you do not have insurance, or have an insurance plan that we cannot bill.

For cost options, visit our fees and pricing page.

What does the enrollment fee cost and cover?

Most medical practices use a short, simple medical history completed minutes before the initial visit, giving the provider little opportunity to get to know your history before meeting you for the first time. We approach your comprehensive medical history questionnaire and prior records as a detailed map, which is reviewed by our providers PRIOR to your first visit. This allows the providers to begin to develop a plan of action which will then be tailored to your needs and goals during the initial visit. The pre-visit review of the new patient materials requires time, resources, and care from our providers and staff to ensure a complete picture of your health history thus far. The Enrollment Fee is $1295* *this fee is charged upon scheduling and is separate from the cost of the initial visit

For cost options, visit our fees and pricing page.

*this fee is charged upon scheduling and is separate from the cost of the initial visit

What are some additional costs I may encounter? Lab fees, supplements, nutritional counseling?

In addition to non-billable services, patients may also pay for IV nutrients and materials, supplements, lab kits, lab fees, and other miscellaneous items. Some of the labs we work with can bill insurance for tests, but we ask that patients first verify coverage for their ordered tests prior to having the labs done. For the labs that don’t accept insurance, fees will be provided. We strongly encourage our patients to become familiar with their insurance coverage, as with the thousands of plans, it is impossible for us to check each one for every patient.

For cost options, visit our fees and pricing page.

How often would I need to come in for visits?

This varies from individual to individual. Most new patients can expect 2-3 appointments within the first couple of months, with follow-up appointments as individually directed. Those with chronic infections are encouraged to make regular appointments.

Do you offer phone visits?

Yes! Phone visits vary in length & complexity and are currently billable to insurance. As of May 2021, we are practicing telemedicine and in person appointments for Dr. McCann. Our PA-C, Matthew, is available for in person needs such as physicals, lab review as well as telemedicine appointments. Visits with our functional nutritionist are virtual.

What insurance do you accept?

As a courtesy, we are able to bill most PPO insurances, as well as Medicare, for a portion of the office visits; see above questions regarding our additional fees. We do not perform benefit verification, therefore, we ask that prospective patients become familiar with their insurance plan(s) and check with the plan to determine if we are in- or out-of-network.

For a list of current accepted insurances and some we DO NOT accept, scroll down below. Please note, these are subject to change and we strongly encourage patients to confirm first with their plan that we are in-network.

We accept the following insurance carriers/plans for payment of medical services at in-network rates:

  • AARP
  • Aetna PPO, POS and EPO (managed care, Premier POS 2 & open access select, APCN POS 2 & open access select, Savings +, Coventry)
  • Aetna Medicare PPO (must have us listed as PCP)
  • Anthem Blue Cross PPO (Prudent Buyer PPO and Senior PPO networks, may be able to bill out of network for others)
  • APWU Health Plans
  • Assurant PPO
  • Blue Shield PPO (most plans in-network, some may be billed out of network such as Tandem)
  • Cigna Open Access Plus PPO
  • EBA&M
  • First Health Network
  • Great West
  • Health Net PPO, EPO and HSP
  • Humana PPO
  • KIPC (Kaiser) POS and PPO through MultiPlan
  • Medicare
  • MultiPlan/ PHCS (some exclusions)
  • National Association of Letter Carriers
  • Orange County Foundation
  • OC Preferred Provider Organization
  • Oxford Health
  • PCIP
  • Physicians Care of Orange County
  • UMR
  • United Healthcare PPO
  • Various Trusts

We accept the following Covered California plans (Affordable Care Act):

  • Health Net PPO, EPO and HSP – in network
  • Blue Shield PPO – in network

We do NOT accept the following:

  • All HMO plans
  • Aetna MemorialCare plans (or any insurance company plan through MemorialCare)
  • MediCal
  • Monarch (includes plans through companies like Anthem, such as Blue Open Access POS)
  • CalOptima
  • Tricare (as primary insurance, exception may apply, contact Tricare)
  • Cigna Local Plus PPO plan
  • Anthem EPO and Anthem Select network (including PPOs)
  • Any Healthshare plans (Liberty Healthshare, Christian Care Network, etc.)
  • Oscar
  • O’NA Healthcare

**This information is current to our knowledge but could change at any time. It is the responsibility of the patient to be familiar with their insurance plan benefits, and to confirm whether we are in-network with their plan.

*** We bill insurance as a courtesy and there are additional fees above and beyond.

What is your cancellation policy?

We reserve that time specifically for you and do not overbook.  We require 72 hours in advance for initial appointments or will result in a $250 cancellation fee.

For extended follow-up appointments we require 48 business hours advance notice or will result in a $125 cancellation fee.

For short appointments, we require we require 48 business hours advance notice or will result in a $75 cancellation fee.